At Intergiro we are building a fantastic API platform to reshape the way we use financial services. World-level challenges require the latest tech - come join us and become a part of the business banking revolution, where you can help engineer what’s next 👨🚀.
We take our culture very seriously.
We want to be the best kind of company and the best kind of environment, for the best kind of people. We aim to offer a workplace where everyone has the space to grow and the opportunity to do so.
By joining us, you’re joining a startup with a fun, open, entrepreneurial culture that will give you responsibilities and full autonomy.
💡 We believe in idea meritocracy: the best one wins, no matter where it came from.
💬 We make sure to create a safe space for open communication so everyone can express their views and speak the truth to power.
👩⚖️ Our decision making is completely transparent, and you will be able to have a real impact on the outcome
About the role
We are expanding our Support team, one of the most crucial parts of any business - and even more so when, like us, you put people at the centre of everything. As our Technical Support Engineer, you will have the opportunity to take a very important part in forming this team. This team is still evolving, so you will be able to influence how technical support is built at Intergiro - and also what your day-to-day looks like.
We are looking for someone who can contribute to our Support team with more advanced technical skills. Our Technical Support Engineer will provide support directly to our customers and also assist other team members in solving more technical issues.
Ideally, you should enjoy dealing with customers and finding solutions to their problems, while being an outstanding team player with your squad.
Communicating with customers
Handling and prioritizing support requests from customers and internal escalations
Reproducing the issues submitted by customers
Checking and verifying data
Referring to our codebase
Communicating with other teams to get answers to your questions
Participation is out On-call rotation process
Amongst other responsibilities, you will have to:
Find creative solutions to challenging technical problems
Track and troubleshoot bugs and frictions across all of Intergiro's products and technology stack
Work with other teams such as product, engineering and sales teams to answer customer needs and provide solutions.
Collaborate with product and engineering teams to conceive and carry out improvements to our platform.
What we offer
Opportunity to work with like-minded individuals in a modern and fast-paced environment
Employment benefits package focused on work/life balance
Flexible working hours
Fully remote position
Sports expenses compensation
Education sponsored by the company and being a part of the culture
Understanding of software development lifecycles
Good knowledge of SQL
Experience with ticketing systems
Experience with scripting languages knowledge such as JS and JSON/XML (Python is a plus)
Customer-focus with ability to identify and assess root issues and resolve to customer's satisfaction or escalate as appropriate
Experience in working at a software company where you provided business to business technical support
Understanding and being able to use APIs
Ability to read and comprehend technical documentation
Nice to have:
Experience with BI platforms like Metabase or Qlik
Experience from a financial institution
Experience working in cloud environments like FCP, AWS, Azure