Technical Support Engineer

Job description

At Intergiro we are building a fantastic API platform to reshape the way we use financial services. World-level challenges require the latest tech - come join us and become a part of the business banking revolution, where you can help engineer whatโ€™s next ๐Ÿ‘จโ€๐Ÿš€.

We take our culture very seriously.

We want to be the best kind of company and the best kind of environment, for the best kind of people. We aim to offer a workplace where everyone has the space to grow and the opportunity to do so.

By joining us, youโ€™re joining a startup with a fun, open, entrepreneurial culture that will give you responsibilities and full autonomy.

๐Ÿ’ก We believe in idea meritocracy: the best one wins, no matter where it came from.

๐Ÿ’ฌ We make sure to create a safe space for open communication so everyone can express their views and speak the truth to power.

๐Ÿ‘ฉโ€โš–๏ธ Our decision making is completely transparent, and you will be able to have a real impact on the outcome

About the role

We are expanding our Support team, one of the most crucial parts of any business - and even more so when, like us, you put people at the centre of everything. As our Technical Support Engineer, you will have the opportunity to take a very important part in forming this team. This team is still evolving, so you will be able to influence how technical support is built at Intergiro - and also what your day-to-day looks like.

We are looking for someone who can contribute to our Support team with more advanced technical skills. Our Technical Support Engineer will provide support directly to our customers and also assist other team members in solving more technical issues.

Ideally, you should enjoy dealing with customers and finding solutions to their problems, while being an outstanding team player with your squad.

Main responsibilities

  • Communicating with customers

  • Handling and prioritizing support requests from customers and internal escalations

  • Reproducing the issues submitted by customers

  • Analyzing logs

  • Checking and verifying data

  • Referring to our codebase

  • Communicating with other teams to get answers to your questions

  • Participation is out On-call rotation process

Amongst other responsibilities, you will have to:

  • Find creative solutions to challenging technical problems

  • Track and troubleshoot bugs and frictions across all of Intergiro's products and technology stack

  • Work with other teams such as product, engineering and sales teams to answer customer needs and provide solutions.

  • Collaborate with product and engineering teams to conceive and carry out improvements to our platform.

What we offer

  • Opportunity to work with like-minded individuals in a modern and fast-paced environment

  • Employment benefits package focused on work/life balance

  • Comfortable working conditions
    • Flexible working hours

    • Fully remote position

  • Medical insurance

  • Sports expenses compensation

  • Top-quality equipment

  • Education sponsored by the company and being a part of the culture

Job requirements

Our expectations:

  • Understanding of software development lifecycles

  • Good knowledge of SQL

  • Experience with ticketing systems

  • Experience with scripting languages knowledge such as JS and JSON/XML (Python is a plus)

  • Customer-focus with ability to identify and assess root issues and resolve to customer's satisfaction or escalate as appropriate

  • Experience in working at a software company where you provided business to business technical support

  • Understanding and being able to use APIs

  • Ability to read and comprehend technical documentation

Nice to have:

  • Experience with BI platforms like Metabase or Qlik

  • Experience from a financial institution

  • Experience working in cloud environments like FCP, AWS, Azure