Customer Relations Officer

Job description

Intergiro is a Swedish FinTech company with big ambitions

We are building a one-stop-shop for businesses, with banking, card issuing and merchant acquiring all on one platform. We are now looking for a Customer Relations Officer to join our onboarding team in Sweden. This is a great opportunity to join the banking revolution in a fun, fast-growing but demanding young company. If you have experience from analyzing corporate KYC and a strong focus on quality and compliance to prevent financial crime, we are welcoming you to be a part of our exciting journey

What we offer

At Intergiro culture is paramount. We not only want to create a successful business but also meaningful work and relationships for our people. Our culture is entrepreneurial, open, transparent and fun with a flat structure. We believe in idea meritocracy where we expect you to have strong views loosely held, speaking truth to power with full participation in detailed work. The ideal candidate is someone who thinks independently but works collaboratively to solve complex problems. We are offering our people:

  • Competitive salary package
  • Flexible working conditions
  • A customer focussed environment

Main responsibilities

  • Provide our customers with a smooth onboarding experience, while at the same time ensure compliance with set requirements and regulations
  • Manage new applications and the onboarding stages for corporate customers, such as verify legal documentation (KYC) screening and account maintenance
  • Analyze customer data and collaborate with our Risk and Compliance teams
  • Continuously work to improve the processes linked to customer onboarding and the quality in what the team delivers

Job requirements

  • Experience of customer onboarding including knowledge of AML/KYC and GDPR (preferably more than 1 year)
  • Experience from customer service and onboarding at Bank/Financial Institution
  • Strong communication and an excellent service-minded skillset
  • A structured way of working with an analytical mindset
  • Comfortable working in a fast-paced, start-up environment
  • Fluency in English