Chargeback & Disputes Specialist
- Remote
- Gdansk, Pomorskie, Poland
- Customer Ops Service
Job description
Are you interested in joining a rapidly scaling and forward-thinking Swedish FinTech company? Intergiro is on a mission to connect the digital economy by enabling businesses to embed payments into their systems and products. Our core suite of payment APIs are used by thousands of internet platforms to increase revenue, reduce costs and make their products more sticky.
The role of Chargeback & Dispute Specialist involves providing direct support to our customers, as well as assisting other departments with customer-related inquiries. The perfect match for this role is someone with a strong service oriented- and an analytical mindset, who enjoys finding solutions to client problems, all while being an outstanding team player. As part of our Customer Operations team, you will handle incoming cardholder disputes and initiate outgoing issuing chargebacks to contest payment card transactions.
Your responsibilities will include analysing transaction inquiries, chargeback cases, and card-related issues. You will also work on developing our dispute resolution processes to effectively respond to inquiries in compliance with Visa and Mastercard chargeback rules, while monitoring changes in these rules and their impact on our clients.
Responsibilities:
Assess chargeback rights for different types of cardholder claims and non-standard transactions resulted in a financial loss for the Issuer
Assist merchants with chargeback defence cases
Raise chargebacks using VISA/Mastercard systems
Monitor cases status and assess the rights to continue disputes
Develop an effective issuing- and acquiring chargeback reporting and monitoring process and guidelines
Communicate with and provide outstanding support to customers via our web-based live chat and ticketing system
Collaborate and work closely with the backend engineers & product teams to resolve problems, communicate improvements and act as the voice of our customers in relation to chargebacks
We take our culture very seriously
We strive to be the best kind of company and create the best kind of environment for exceptional people. Our goal is to provide a workplace where everyone has the space to grow and make a meaningful impact on our business. By joining us, you’ll become part of a dynamic, fun, and entrepreneurial culture that values openness, responsibility, and ownership—all within a remote setting:
💡 We believe in idea meritocracy: the best one wins, no matter where it came from.
💬 We make sure to create a safe space for open communication so everyone can express their views and speak the truth to power.
👩⚖️ We continuously seek innovation. We are trying to build something different and better than what is already out there, so we must be the vanguard.
Job requirements
To be successful in this position, you need:
Up to date experience of processing chargebacks (from an issuing and/or acquiring perspective, preferably more than 1 year)
Extensive knowledge of VISA and Mastercard chargeback rules
Experience with VROL (Visa Resolve Online) and Mastercard Claims Manager
Understanding of transaction flows (SEPA/SWIFT/cards)
A service- and solution oriented mindset with the ability to collaborate across various parts of an organisation to provide service to clients and help them solve problems.
Strong communication skills and fluency in English
Genuine interest in banking and Fintech
Able to thrive in a remote working environment where a lot of ownership and self-leadership is required
Highly organized with a strong ability to document processes, policies, and procedures effectively, ensuring consistency and clarity for team reference and ongoing improvement.
English level at verbal intermediate and above.
Located in Spain, Sweden, Poland or Portugal, meaning you need a work permit for any of these locations
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